Refund policy

CROCK WITTY believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
CROCK WITTY does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the CROCK WITTY, it’ll take 9-15 days for the refund to be processed to the end customer.

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product arrives damaged / incomplete or different from what was ordered, please send us a photo and an opening video of the product and box within 24 hours of receiving your order. You can reach us via email at customer.crockwitty@gmail.com or call or WhatsApp us on +919017135948. We will resolve any issues immediately for you.
We do not offer returns or exchanges on products which are delivered in perfect condition.
We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
In rare cases, it is possible that the pincode might be unserviceable by our courier partners (Shiprocket) for returns .In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.
We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Crockwitty team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Crockwitty team within 24 hours of receiving the successful delivery email/SMS.
Crockwitty uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.
Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, Crockwitty reserves the right to deny future orders. In case of prepaid orders, Crockwitty will reserve the right to charge 2 way shipping costs.
For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.
Orders once placed cannot be cancelled. Hence, we request you to be completely sure of your purchase decision before buying a product. In case of any queries regarding a product before ordering, you can reach us via Email at customer.crockwitty@gmail.com or Call or WhatsApp us at +91 9017135948. We would be happy to assist you.

For any other questions or clarifications, please reach out to the Crockwitty Care team at info customer.crockwitty@gmail.com